In a vacation rental market, fraud does not always come through your server. Sometimes it comes by copying your photos and charging in your name.
In Playa del Carmen we handle two security problems worth keeping separate because they are solved differently. The first is the classic one: someone gets in through an outdated plugin, injects spam pages or malicious code, and Google flags your site as deceptive. That gets cleaned, a review is requested, and the entry point is closed. The second is specific to destinations with heavy vacation rental activity and is harder: someone copies your photos, your description and even your name to publish a fake listing and collect deposits for a property they will never deliver. The defrauded traveler arrives in the city, discovers the scam, and the complaint lands on your reputation even though you had nothing to do with it. We check both: we clean and harden your site, and we also trace what is being published with your photos and your name so it can be reported and claimed.
We combine design, technology and strategy to deliver real results.
We scan your WordPress to find the source of the infection.
We remove malware, viruses and malicious code at the root.
We clean up the spam and stop it from coming in.
Your page loads and operates normally again.
A service specially designed for WordPress websites.
We offer Web Security · Playa del Carmen, Quintana Roo for businesses across Playa del Carmen and its metro area, including Quinta Avenida, Playacar, Centro, Zona Norte, Colosio, El Tigrillo. We tailor every project to the local market so your brand connects with more customers in the city.
Specially for WordPress sites. Suggested, quotable price: every infection is different — message us on WhatsApp and we will review your case.
Get a cleanup quote →We scan your site and locate malware, viruses and the source of the spam.
We remove the malicious code, infected files and spam.
We repair the damage and apply basic anti-reinfection protection.
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Document everything with screenshots and dates before reporting, because once the listing comes down you lose the evidence. Then report it to the platform hosting it, to the hosting provider if it is a standalone site, and request removal from search engines. It also helps to publish on your own channels which booking channels are official, so travelers can verify before paying.
Preventing it entirely is not possible, but making it easy to prove they are yours is. Discreet marks, authorship metadata and keeping the originals on record let you claim quickly. What we do not recommend is covering photos in large watermarks, because that lowers your conversion too and rarely stops the scammers.
Cleanup usually resolves in hours or a couple of days depending on site size, and the Google review typically responds within twenty-four to seventy-two hours after it is requested. What takes longer is recovering traffic if you were flagged for several days, because by then visit and booking losses have accumulated.
It is specially designed for WordPress websites, where these infections happen most. If your site uses another technology, message us and we will review your case.
Because every infection is different: the scope of the malware and spam varies from site to site. The $5,000 price is suggested; after reviewing your case we confirm the final cost.
We apply basic hardening to reduce the risk, but no site is 100% immune. For ongoing protection we recommend our Website Maintenance service.
Your hosting access (cPanel or FTP) and your WordPress login. With that we can diagnose and start the cleanup.
Yes. We work with businesses in Playa del Carmen and the surrounding area — remotely and on-site when the project requires it.
Take a look at our latest work and see what we can do for your project.
Your marketing agency in Playa del Carmen. We help you create websites that look amazing and drive more sales.
