An infected site in a direct-booking destination does not just lose traffic. It loses trust you spent years building.
When a browser flags your site as dangerous, the damage in Tulum is double. First you lose direct bookings, the ones with the best margin and the ones that keep you out of commission. Second, the guest who was already hesitant about prepaying a small hotel in Mexico gets their fear confirmed and moves to an OTA for good. That is why cleanup does not end when the malicious code disappears: it ends when the site is clean in Google again, when the certificate and checkout work properly, and when the door they came through is closed. In most cases we see, the door is the same one: a WordPress site with old booking plugins, no updates through the entire high season and more administrator accounts than anyone remembers creating.
We combine design, technology and strategy to deliver real results.
We scan your WordPress to find the source of the infection.
We remove malware, viruses and malicious code at the root.
We clean up the spam and stop it from coming in.
Your page loads and operates normally again.
A service specially designed for WordPress websites.
We offer Malware Cleanup · Tulum for businesses across Tulum and its metro area, including Zona Hotelera, Aldea Zamá, La Veleta, Centro, Región 15, Tankah, Akumal, Holistika. We tailor every project to the local market so your brand connects with more customers in the city.
Specially for WordPress sites. Suggested, quotable price: every infection is different — message us on WhatsApp and we will review your case.
Get a cleanup quote →We scan your site and locate malware, viruses and the source of the spam.
We remove the malicious code, infected files and spam.
We repair the damage and apply basic anti-reinfection protection.
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The technical part is usually resolved in a day or two depending on site size. Getting Google to remove the warning depends on their review and can take a few days more. That is why it should be handled the same day it appears rather than waiting for the season to slow down.
Almost always through an outdated plugin or theme, or a reused password. It is very common in hospitality: a booking engine, a form and a gallery get installed, and then a full season passes with nobody updating anything because the site seemed fine.
With a recent backup, no. Without one almost everything can still be recovered, but the process is slower and there is always risk. That is why automatic backups are the first thing we leave configured once cleanup is done.
It is specially designed for WordPress websites, where these infections happen most. If your site uses another technology, message us and we will review your case.
Because every infection is different: the scope of the malware and spam varies from site to site. The $5,000 price is suggested; after reviewing your case we confirm the final cost.
We apply basic hardening to reduce the risk, but no site is 100% immune. For ongoing protection we recommend our Website Maintenance service.
Your hosting access (cPanel or FTP) and your WordPress login. With that we can diagnose and start the cleanup.
Yes. We work with businesses in Tulum and the surrounding area — remotely and on-site when the project requires it.
Take a look at our latest work and see what we can do for your project.
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