Three custom platforms for a five-star resort in Nuevo Vallarta: a referral program with attribution and commissions, an LMS to train the sales force, and a CRM integrated with Zoho that keeps the entire pipeline in one place.
Paradise Village handles bookings, memberships and groups with a large sales force in constant rotation. The challenge was not more advertising: it was closing operational gaps. Who brought in each prospect and how much they get paid, how to train and certify a new rep without slowing the team down, and how to stop information from living half in spreadsheets and half in Zoho. We built the three pieces so they work connected to each other.
Three in-house systems sharing the same prospect database: a referral comes in through a link, becomes a CRM opportunity, and the commission is released when the sale closes.
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